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Effect of Mobile Banking System Adoption on the Cost of Transactions at Kenya Commercial Bank Eldoret West Branch, Uasin Gishu County, Kenya
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| dc.contributor.author | Omare, Dominic Abuga | |
| dc.date.accessioned | 2022-04-07T08:11:18Z | |
| dc.date.available | 2022-04-07T08:11:18Z | |
| dc.date.issued | 2019-10 | |
| dc.identifier.citation | Berry. G. (1995). The concept of customer service. In P. Kottler, Principles of Marketing (pp. 23,24). New york : McGraw-Hall publisher. Datar, F. (1997). Acconting control and cost control. In Kothari, Business accounting and cost control 6th Edition (p. 4). New Delhi: Oxford Publishers. Katundu (1998)Research Methods prentice hall; New Delhi. Koivu, T. (2002). Do efficient banking sectors accelerate economic growth in transition countries. Nairobi: CCk. Lawrence, B. (2001). The effect of information communication technology on organisation. In Baily, Information and Mangement (p. 308). New york: Blachwell publishers. Mallat, N. (2007). “Exploring Consumer adoption of Mobile Payments- A Qualitative Study” The Journal of Strategic Information Systems. Martz. K (2003). Relationship between financial institution and information communication technology. Association for information system , 30. Mocanu. M (2002). The evolution of Banking services towards a multi channel approach. Information and management , 54. Porteous, D. (2006). The enabling of mobile banking in Africa. London: Department of Finance Developments. Rogers. V (1995). Innovation diffusion . In Z. a. Duncan, Business information communication technology (p. 163). New Delhi: McMillan International Publisher . Wells, S. (2003). Understanding mobile handheld device use and adoption. London: Communication of the ACm. | en_US |
| dc.identifier.issn | 1569-9986 | |
| dc.identifier.uri | http://erepository.kafuco.ac.ke/123456789/132 | |
| dc.description.abstract | The purpose of this study was to determine the effect of mobile banking system adoption on the cost of transactions at Kenya commercial bank, Eldoret west branch. A descriptive research design was used and a target population of 250 was selected. Stratified and purposive sampling was used to come up with a sample of 75. Questionnaires were used as instruments of data collection. Data was analyzed quantitatively by use of frequency tables, percentages and charts. From the findings it was evident that 20% of the respondents said that Mobile banking is cheaper, 70% said that mobile banking transaction cost be reduced and10% said mobile banking cost is reasonable. From the findings it can be deduced that there is need to reduce the cost of mobile banking. | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | Target | en_US |
| dc.subject | Mobile Banking, Cost, Kenya Commercial Bank. | en_US |
| dc.title | Effect of Mobile Banking System Adoption on the Cost of Transactions at Kenya Commercial Bank Eldoret West Branch, Uasin Gishu County, Kenya | en_US |
| dc.type | Preprint | en_US |
